Store Director APPLY NOW

ROAM Fine Goods is a high-end home, gift, and apparel boutique based in Dallas, Texas, and is the sister store to Favor The Kind. ROAM's curated products are collected from around the world creating a space influenced by culture, travel, and style.

We are thrilled to announce that ROAM is expanding with a new location opening in Lakewood! We are looking for a dynamic and visionary Store Director with a passion for luxury retail and creating exceptional customer experiences to lead the way. As the Store Director, you will cultivate growth for the store and your team while maintaining a motivating and positive culture. This is a full-time salary position and will report to the Director of Sales and Culture.

Responsibilities:

1. Customer Experience:

• Set the standard for exceptional customer service by training and empowering the team to provide personalized and memorable interactions.
• Partner with your team to implement strategies to exceed customer expectations and build long-lasting relationships.

2. Sales Leadership:

• Work on the sales floor 75% of the time.
• Lead by example, creating a proactive and enthusiastic sales culture among the team.

3. Team Development:

• Recruit, train, and develop a high-performing sales team that is passionate about connecting with and serving customers.
• Uphold the company standards through kind accountability.
• Provide ongoing coaching and mentorship to empower team members to achieve their full potential and grow within their roles.
• Foster a collaborative and inclusive team environment that encourages creativity and innovation.
• Oversee a staff of four full-time managers and 4 part-time support staff.

4. Kind Culture:

• Promote a culture of kindness and respect, both within the team and among customers.

4. Store Operations:

• Oversee daily store operations.
• Direct store communication across departments.
• Manage the staff schedule.

We’re looking for you if:

• You have a proven track record of successful leadership.
• You have exceptional interpersonal and communication skills, with the ability to connect authentically with customers and team members.
• You have strong problem-solving abilities.
• You have a passion for sales and the customer experience.
• You thrive managing multiple priorities in a fast-paced environment while maintaining a positive attitude.
• You are an expert trainer who values collaboration.
• You have a commitment to fostering a kind, inclusive, and respectful work culture.

Perks and Benefits:

• A company culture that focuses on your gifts and invests in your growth
• Annual bonuses paid on the stores’ sales success
• Opportunity for professional and financial growth
• 18 days paid time off and 6 paid holidays
• $350/month towards health insurance
• 401k with matching program
• Fun and positive work environment

Please complete this quick survey https://surveys.cultureindex.com/s/4FED860000/83751, and then email your resume and cover letter to the Director of Sales and Culture, Jonalyn Sarkissian. jonalyn@favorthekind.com.