Store Director APPLY NOW

ROAM Fine Goods | Lakewood
ROAM fine goods
Full time

ROAM Fine Goods is a high-end home, gift, and apparel boutique based in Dallas, Texas, and is the sister store to Favor The Kind. ROAM's curated products are collected from around the world creating a space influenced by culture, travel, and style.

We are thrilled to announce that ROAM is expanding with a new location opening in Lakewood! We are looking for a dynamic and visionary Store Director with a passion for luxury retail and creating exceptional customer experiences to lead the way. As the Store Director, you will cultivate growth for the store and your team while maintaining a motivating and positive culture. This is a full-time salary position and will report to the Director of Sales and Culture.


1. Customer Experience:

  • Set the standard for exceptional customer service by training and empowering the team to provide personalized and memorable interactions.
  • Partner with your team to implement strategies to exceed customer expectations and build long-lasting relationships.

2. Sales Leadership:

  • Work on the sales floor 75% of the time.
  • Lead by example, creating a proactive and enthusiastic sales culture among the team.

3. Team Development:

  • Recruit, train, and develop a high-performing sales team that is passionate about connecting with and serving customers.
  • Uphold the company standards through kind accountability.
  • Provide ongoing coaching and mentorship to empower team members to achieve their full potential and grow within their roles.
  • Foster a collaborative and inclusive team environment that encourages creativity and innovation.
  • Oversee a staff of four full-time managers and 4 part-time support staff.

4. Kind Culture:

  • Promote a culture of kindness and respect, both within the team and among customers.

4. Store Operations:

  • Oversee daily store operations.
  • Direct store communication across departments.
  • Manage the staff schedule.

We’re looking for you if:

  • You have a proven track record of successful leadership.
  • You have exceptional interpersonal and communication skills, with the ability to connect authentically with customers and team members.
  • You have strong problem-solving abilities.
  • You have a passion for sales and the customer experience.
  • You thrive managing multiple priorities in a fast-paced environment while maintaining a positive attitude.
  • You are an expert trainer who values collaboration.
  • You have a commitment to fostering a kind, inclusive, and respectful work culture.

Perks and Benefits:

  • A company culture that focuses on your gifts and invests in your growth
  • Annual bonuses paid on the stores’ sales success
  • Opportunity for professional and financial growth
  • 18 days paid time off and 6 paid holidays
  • $350/month towards health insurance
  • 401k with matching program
  • Fun and positive work environment

Please complete this quick survey, and then email your resume and cover letter to the Director of Sales and Culture, Jonalyn Sarkissian.

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